Keep it on-premise
Sovereign Datacenter
Break-fix and lifecycle services for the infrastructure that can't move — defined SLAs, EU-resident logistics, EOL hardware kept alive. One operating partner.
SLA tiers
Three predefined tiers — tailorable per site, system criticality, and operating window. Concrete pricing on request.
| Tier | Reaction | On-site | Coverage |
|---|---|---|---|
| Standard For non-critical systems: ticket intake, diagnosis, and on-site service the next working day. | Next Business Day | NBD | Mon–Fri 9–17 |
| Business For productive workloads: 4-hour reaction, 8-hour on-site service, weekday coverage. | 4h | 8h | Mon–Fri 7–19 |
| Mission Critical For mission-critical systems: 24/7 standby, 1-hour reaction, 4-hour on-site service. | 1h | 4h | 24/7/365 |
The table shows typical configurations. Custom SLAs (e.g. 30-minute reaction, dedicated on-site spares) are available on request.
Transparent pricing
Rates
Starting rates for orientation. Concrete terms depend on scope, contract duration, and loyalty — we send an individual quote.
Rack & Stack
Implementation, migration, rack-mount work
from €60/hour
- Half-day, full-day and weekly flat rates with volume discounts (5–15%)
- Minimum team size: 2 technicians (server transport)
BreakFix & Smart Hands
Component replacement, troubleshooting, on-site support
from €100/hour
- Half-day, full-day and weekly flat rates with volume discounts (5–15%)
- Night, weekend and public holiday surcharges apply
Managed Services
Per device, per month — labour only, parts provided by customer.
Incident Support
from €9/device/mo
NBD to 24×7×4h — higher SLAs on request
Incident + Service Request
from €15/device/mo
NBD to 24×7×4h — higher SLAs on request
All prices net (excl. VAT). Concrete terms by scope and contract duration.
Coverage
Service areas
Two primary zones with standard rates and same-day dispatch. Extended coverage across Germany with advance notice.
Primary — Frankfurt (100 km radius)
Standard rates, minimum 2-hour callout.
Primary — Berlin (50 km radius)
Standard rates, minimum 2-hour callout.
Extended — Germany-wide
3 business days notice, minimum 4-hour callout.
What we cover
From a single component swap to a full site migration — we own the execution with our own engineers and established logistics partners across the EU.
- Server and storage component replacement (HDD, SSD, RAM, PSU, mainboard)
- Network hardware (Cisco, Juniper, Arista, Fortinet, etc.)
- Smart-hands for rack-mount, cabling, and migration work
- Spare-parts stocking with defined replenishment SLAs
- EOL/EOSL hardware: maintenance beyond manufacturer end-of-life
- Multi-site coordination across EU including logistics
Configure your quote
Tell us what hardware you operate, which SLA tier matters, and where your sites are. We send back an individual quote.